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Six Sigma Professional - Call Center Operations

Customer servicePosted 27 days 9 hours 3 minutes ago. Viewed: 40 times.

Description

Responsible for managing projects in the Call Center and Billing/Collection  arena including development of project scope, goals, work plans, timelines and implementation strategies. 


 



  • Responsible for building and developing continuous improvement of business processes.  Assist to identify, prioritize, and implement improvement initiatives. 

  • Work within the teams to continue and foster a best practices type environment

  • Use Six Sigma toolset for effective problem solving.

  • Plan and manage multiple related projects including, cost/benefit analysis of proposals, estimation of budgets, time lines, and resources required for successful and timely completion of projects.

  • Project status reporting according to prescribed time-lines for a given project.

  • Assisting in the development of measurement processes/methods for assessing progress towards goals and project outcomes.

  • Monitor various operations performance metrics including, but not limited to, the areas of cost, productivity initiatives, performance programs, customer service, and compliance

  • Finds/challenges current business metrics against other relevant businesses/processes

  • Prepares business and financial evaluations for feasibility, financial improvement and strategic fit

  • Review existing internal operational processes and tools for compliance and improvement 

  • Work with other departments on improvement initiatives

  • Performs detail data mining and analysis and translates results to mgmt with recommendations for improvement


 


QUALIFICATIONS


 



  • Bachelor’s degree in Operations, Finance, Accounting, Billing, Call Centers or other related field

  • Minimum 5-12 years’ work experience in an operational environment performing financial analysis, budget development and analysis, continuous improvement, metrics management and project management

  • Six Sigma Certified. 

  • Extensive experience in process improvement and project management in a Call Center and / or Billing and Collections environment is required.

  • Advanced skills in Excel, Word, Access, and PowerPoint as well

  • Recent experience in a deadline-driven, rapidly changing environment - highly useful

  • Strong problem-solving and analytical skills preferred

  • Strong ability to multi-task and prioritize; superb attention to detail

  • Strong communication and presentation skills to develop and deliver executive summaries

  • Familiarity with Oracle or similar database system and reporting software such as business objects is a plus.




Industry: Medical Devices & Diagnostics
Discipline: Customer Service Mngmnt
Experience: 5 - 7 Years
Compensation: $104K - $115K
Company: Medical Device Manufacturing

Contact information



Apply Online at TheLadders.com

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